01Practice
24×7 managed SOC and MDR services, built on detection engineering
A managed security operations capability built by practitioners: SIEM and XDR engineering, detection content mapped to MITRE ATT&CK, disciplined triage, threat hunting and incident response. Delivered 24×7 or co-managed with your team.
- Name
- Managed SOC & MDR
- Line
- 01 · Cybersecurity
- Type
- Practice, engaged on its own or within a program
01The problem
Alert volume is not the same as detection coverage.
Many SOCs are flooded with alerts from default vendor rules while real intrusions pass through gaps nobody measured. Analysts burn out on false positives. Dashboards report ticket counts instead of the question that matters: if an attacker was active in your environment today, would you know?
Effective security operations is an engineering discipline: detection content built against real adversary behavior, telemetry quality treated as a first-class problem, and response rehearsed before it is needed.
- Coverage you can measure
- We map detections to MITRE ATT&CK and report coverage honestly, including the gaps, so investment goes where risk is.
- Triage with discipline
- Every alert follows a documented investigation path with enrichment and context. Escalations reach you with evidence, not noise.
- Response as well as alerting
- Detection without response is a notification service. We contain, investigate and help you recover, with playbooks agreed in advance.
02Scope
What managed SOC covers.
Managed SOC (24×7)
Round-the-clock monitoring, triage and escalation with L1 to L3 analyst coverage and SLAs defined in the service agreement.
Managed SIEM
Deployment, log-source onboarding, tuning and content management across Microsoft Sentinel, Splunk, QRadar, Elastic and Wazuh.
XDR / EDR / MDR
Endpoint and extended detection operations: deployment, policy hardening, detection response and host isolation.
Detection Engineering
Custom detection content built from adversary TTPs, tested against simulated attacks and versioned like code.
Threat Hunting
Hypothesis-driven hunts across endpoint, identity and cloud telemetry for behavior your rules do not catch yet.
Alert Triage & Investigation
Structured investigation workflows with enrichment, entity correlation and documented decision trails.
Incident Response
Containment, eradication and recovery support when a detection becomes an incident, integrated with our incident response and forensics practice.
Threat Intelligence
Curated intelligence and IOC enrichment focused on threats relevant to your sector, not generic feeds.
SOC Use Case Development
Detection use cases designed from your risk profile and log reality, with documented logic and response steps.
SOAR & Security Automation
Automation of enrichment, containment and repetitive analyst work: playbooks that reduce response time without removing judgment.
SOC Maturity Assessment
Independent assessment of people, process, telemetry and detection coverage with a prioritized uplift roadmap.
SOC Optimization
False-positive reduction, rule tuning, telemetry cost control and workflow redesign for existing SOCs.
03Approach
How a managed SOC engagement runs.
We operate the platforms you own, including Microsoft Sentinel, Splunk, QRadar, Elastic, Wazuh, CrowdStrike and Microsoft Defender. What the SOC learns feeds [detection engineering research](/security-labs/detection-engineering) in Security Labs and informs the design of [XDR](/products/xdr), which is in development.
Telemetry baseline
We audit what you actually log (coverage, quality and cost) because detection is only as good as its inputs.
Use-case design
Detection content is prioritized from your threat model and mapped to ATT&CK, replacing noisy defaults.
Operationalize
Runbooks, escalation paths, SLAs and communication channels agreed before the first alert fires.
Operate & hunt
24×7 monitoring with scheduled threat hunts and monthly detection content releases.
Improve continuously
Every incident and false positive feeds back into tuning. Coverage and response metrics are reported monthly.
04Deliverables
Managed SOC deliverables.
- Documented detection use cases mapped to MITRE ATT&CK
- Runbooks and escalation matrix tailored to your organization
- Monthly reporting: coverage, incidents, MTTD/MTTR, tuning actions
- Threat hunt reports with findings and telemetry gap notes
- Quarterly service review with roadmap adjustments
When this work fits
- Organizations without 24×7 internal coverage
- Teams that own a SIEM but lack detection engineering capacity
- Companies required by regulators or customers to demonstrate monitoring
- Internal SOCs seeking co-managed depth or overflow coverage
05Questions
Managed SOC: questions we are asked
No. We operate the platforms you own (Sentinel, Splunk, QRadar, Elastic, CrowdStrike, Defender and others) and only recommend change when the current tooling cannot meet the requirement.
Both models are available. A common path is to start fully managed and move to co-managed as the internal team grows. The runbooks and detection content we build remain yours.
SLAs are defined per severity in the service agreement. Critical alerts are triaged and escalated with evidence, not auto-forwarded. Performance against the SLAs is reported monthly.
Telemetry stays in your tenant wherever the platform allows. Access is least-privilege, logged, and governed by NDA and our data-handling standards.
The sources where intrusions leave evidence: endpoints and servers through EDR, identity systems such as Entra ID and Active Directory, cloud control planes and workloads, network and firewall telemetry, email, and key SaaS applications. Coverage is agreed at onboarding and mapped to MITRE ATT&CK, so you can see which techniques would be detected and which sources are still missing.
Managed SIEM means someone operates the platform: ingestion, rules and health. MDR means a provider detects and responds, usually through its own endpoint tooling. SOC as a service covers both: the platform, the detections, 24×7 analysts and response actions, across all your telemetry. The labels overlap between providers, so compare what is monitored, who investigates and who may act.
Onboarding starts with a review of assets, log sources and the threats that matter to your sector. Sources are connected in priority order, detections are enabled and tuned against your normal activity, and escalation paths and response authority are written down. The service runs in a supervised period before full operation, so that early alerts refine the detections instead of overwhelming your team.
Every escalated incident carries its evidence, the analyst's reasoning and the recommended action. Periodic reporting covers incident volumes and outcomes, detection coverage against MITRE ATT&CK, log source health and tuning changes. Review meetings look at trends and at what should be added next. Teams that run their own SOC may be better served by SOC modernization.
Often alongside